Privacy notice

Last updated: October 2026

Who we are

YRB Voicedesk provides AI phone receptionists to businesses ("our clients"). This notice explains how we handle personal data when you phone one of our clients, and when you contact us through this website. Contact: yrbnova@gmail.com.

If you phoned a business that uses YRB Voicedesk

The business you called decides why and how your information is used; it is the controller. We process the data on its behalf as a processor. We collect:

• your phone number, and the name you give;
• what you asked for (for example an appointment or a callback);
• a recording and written transcript of the call, and a short automatic summary.

We use this only to answer your call, book appointments, pass your message to the business and show the business a record of the call. Questions about your data, including requests to see or delete it, should go to the business you called. We will help them respond.

If you contact us through this website

When you fill in our demo form we receive your name, business, email, phone number and message. We are the controller for this data and use it only to reply to you and arrange a demo. Our lawful basis is legitimate interests in responding to your enquiry.

Who else handles the data

We use trusted suppliers to run the service, each under a contract that requires them to protect the data:

• Retell AI: handles the phone call, speech and transcription;
• Cal.com: stores appointment bookings;
• Resend: sends emails;
• Vercel and our database host: run the website and store call records.

Some of these suppliers may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Addendum or adequacy regulations.

How long we keep it

Call records are kept for as long as our client needs them for their business and are deleted when our contract with them ends, or sooner on their instruction. Demo enquiries are kept for up to 12 months unless you become a client.

Your rights

You have the right to access, correct or delete your personal data, to object to or restrict its use, and to complain to the Information Commissioner's Office (ico.org.uk). To exercise these rights, contact the business you called, or us for website enquiries.